Cancellation and Refund Policies

Your satisfaction is our priority. Explore our customer-friendly cancellation and refund guidelines.

CANCELLATION

Cancellation Without Charge, Minimum 24 Hrs In Advance.

Cancellation With A Doctor's Prescription, Minimum 24 Hrs In Advance, 50% Charge.

Cancellation With 100% Charge, If Less Than 24Hrs.

Cancellation And Rescheduling Of The Activity, With A Minimum Of 48 Hrs, Free Of Charge.

No Show Charge Of 100%.

REFUND POLICIES

No Refund In Case Of No Luck On The Day Of The Activity.

No Refund In Case Of Seasickness.

No Refund If The Client Or User Carries Out The Activity For The Total Amount Of Time Requested.

No Refund If The Client Or User Decides To Return Before The Established Time.

In Case The Port Authorities Close The Port, A 100% Refund Or Rescheduling Will Be Made For The Activity Desired.